The online sale for Rise of the Floodborn had problems, and we now know everything that happened.
The previously reported Rise of the Floodborn online pre-sale was held yesterday on November 20, but players faced many problems caused by a DDoS attack on the pre-order site.
The following is a statement from Richelle, Global Community Manager for Disney Lorcana regarding the DDoS attack.
This inevitably led to Ravensburger delaying the launch of the site’s queue twice, before finally halting the pre-sales.
However early in the morning on November 21, pre-orders were suddenly made available for a very brief period of time before halting.
Queue-Fair, the provider for the queue site provided a statement with details sharing that they had received almost 5 million bot traffic requests which they managed to block over 95% of them. However, the ramp up in scale of the attack still managed to overload the site.
Ravensburger has also provided the following statement to ComicBook.com, stating that:
“We at Ravensburger understand the frustration with how yesterday’s website launch went, and we are committed to ensuring that future web launches can be successful. In the short term, we will be reallocating Rise of the Floodborn item quantities to other channels to ensure that those products are purchasable during the holiday season. In the medium and long term, we are taking all steps necessary to define a clear roadmap to ensure our future website launches are successful.”Ravensburger
In response to the temporary opening of pre-sales for Rise of the Floodborn on November 21 Morning, the following announcement was made in the official Disney Lorcana Discord, stating that the release was not planned and they are currently still investigating the issue, while asking anyone with issues related to web shop orders to make an inquiry on their online form.
With Ravensburger’s statement for Rise of the Floodborn products being reallocated to other channels, more allocation is expected to be shared to the upcoming mass retail release coming up on December 1st. Aside from outlets like Target and Walmart, shopDisney has also updated their site for Rise of the Floodborn, similarly available for order from December 1st.